Shipping Policy

We are committed to providing a clear, reliable, and customer-friendly shipping experience. This Shipping Policy explains how orders are processed, dispatched, delivered, and supported. By placing an order on our website, you agree to the terms outlined in this policy.

Order Processing

Orders are typically processed and dispatched within 1 to 3 business days after payment confirmation. Business days exclude weekends and public holidays. During periods of high demand, promotional events, or unexpected operational delays, processing may take longer. We will make reasonable efforts to communicate delays when they occur. Once an order has been dispatched, you will receive a confirmation email with tracking information, if available. Tracking updates may take time to appear in the carrier system. Please allow additional time for tracking information to become active.

Shipping Coverage

We offer free worldwide shipping on all orders. This means there is no shipping fee added at checkout for eligible destinations. We aim to serve as many regions as possible. However, certain remote areas, restricted locations, or destinations with unreliable delivery infrastructure may experience longer transit times or limited carrier availability. If your location cannot be served, we will contact you to discuss options, which may include cancellation and a full refund.

Delivery Timeline

The estimated delivery window is 6 to 12 days after dispatch. This is an estimate, not a guarantee. Actual delivery times may vary depending on destination, carrier performance, customs processing, weather, local postal conditions, and other factors beyond our control. In some cases, delivery may occur earlier than the estimated window. In other cases, it may take longer. We appreciate your patience and recommend monitoring your tracking information regularly.

Duties, Taxes, and Additional Fees

We cover applicable duties and taxes related to your order. You should not be required to pay additional duties or taxes upon delivery. If a carrier or customs authority requests a payment that appears to be related to your order, please contact us through the Contact page before paying. We will review the matter and provide guidance. Our goal is to ensure that the price you see at checkout is the price you pay, with no surprise fees.

Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Please double-check your address, apartment number, suite number, postal code, and contact information. If you notice an error after placing your order, contact us as soon as possible through the Contact page. If your order has not yet been dispatched, we may be able to update the address. If your order has already been dispatched, we may not be able to change the address. In such cases, the carrier may attempt delivery to the original address. We are not responsible for orders delivered to an incorrect address provided by the customer.

Failed Delivery, Refused Packages, and Unclaimed Orders

If a delivery attempt fails, the carrier may leave a notice, return the package to a local facility, or mark the package as undeliverable. It is your responsibility to follow up with the carrier and arrange redelivery or pickup within the carrier’s stated timeframe. If a package is returned to us due to an incorrect address, failed delivery attempt, refusal, or failure to claim, we may contact you to arrange reshipment. Additional reshipping costs may apply in certain cases. If you refuse a package without contacting us first, the return and refund process may be delayed. We reserve the right to deduct any return shipping costs or carrier fees from the refund if the return is due to customer error.

Lost, Stolen, or Damaged Packages

Once an order is dispatched, the carrier is responsible for delivery. If your tracking shows delivered but you did not receive the package, please check with neighbors, your building manager, or your local post office. If you believe your package was lost or stolen, contact us through the Contact page. We will review the situation and may open an investigation with the carrier. Replacement or refund options may be available depending on the outcome of the investigation. If your package arrives damaged, please take photos of the outer packaging and the products, and contact us within a reasonable time. We will review the issue and provide a solution, which may include replacement or refund.

Multiple Items and Split Shipments

If your order contains multiple items, they may be shipped separately depending on inventory and warehouse location. You may receive multiple tracking numbers. Split shipments may arrive on different days. This does not affect your free shipping benefit. If you have questions about a split shipment, contact us through the Contact page.

Changes to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our operations, carriers, legal requirements, or customer needs. The version posted on this page is the current version. By continuing to use our website and place orders, you agree to the current Shipping Policy. If you have questions, please contact us through the Contact page.