Refund Policy

We want you to feel confident when you shop with us. This Refund Policy explains how returns, refunds, and related requests are handled. By placing an order, you agree to this policy.

60-Day Return Window

We offer a 60-day return window. The return window begins on the date of delivery. If 60 days have passed since delivery, we may not be able to accept your return. To be eligible, you must contact us through the Contact page before returning any item. Returns sent without prior communication may be delayed or refused.

Eligibility for Return

To be eligible for a return, the item should be in a condition that allows us to process the request. In general, we accept returns for products that are unused, unopened, and in their original packaging. If a product is opened, used, or damaged due to customer handling, we may not be able to accept the return, unless the issue is related to a product defect, shipping damage, or an error on our part. We may request photos or additional information to evaluate the request. We reserve the right to approve or deny returns based on the condition of the item and the circumstances of the request.

How to Start a Return

To start a return, contact us through the Contact page. Please include your order number, the item you wish to return, and the reason for the return. Our team will review your request and provide instructions. Do not send items back without instructions, as we may not be able to identify your return. You are responsible for return shipping costs unless the return is due to a defect, shipping damage, or an error on our part. We recommend using a trackable shipping method for returns. We are not responsible for returns lost in transit.

Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5 to 10 business days. The refund will be issued to the original payment method used at checkout. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider. We are not responsible for delays caused by financial institutions. If your refund is rejected, we will explain the reason and may offer an alternative solution.

Exchanges

We may offer exchanges in certain cases, depending on inventory availability. If you prefer an exchange, contact us through the Contact page. If the requested item is unavailable, we may issue a refund instead. Additional shipping costs may apply for exchanges, unless the exchange is due to a defect, shipping damage, or an error on our part.

Damaged or Defective Items

If your item arrives damaged or defective, contact us as soon as possible through the Contact page. Please provide your order number, a description of the issue, and photos if possible. We will review the issue and provide a solution, which may include a replacement, a refund, or another appropriate remedy. We may require you to return the damaged or defective item. In such cases, we may cover return shipping costs.

Non-Returnable Items

Certain items may not be eligible for return. This may include items marked as final sale, free gifts, promotional items, digital products, or products that have been opened, used, or altered. If you are unsure whether an item is eligible, contact us before purchasing or before starting a return.

Late or Missing Refunds

If you have not received your refund after the stated processing time, please check your bank account again, then contact your credit card company or bank. It may take additional time for the refund to be officially posted. If you have done all of this and still have not received your refund, contact us through the Contact page.

Changes to Refund Policy

We may update this Refund Policy from time to time. The version posted on this page is the current version. By continuing to use our website and place orders, you agree to the current Refund Policy. If you have questions, please contact us through the Contact page.