Customer Service Policy

We are committed to providing responsive, respectful, and helpful customer service. This Customer Service Policy explains how you can reach us, what to expect, and how we handle common requests. By using our website, you agree to this policy.

How to Contact Us

You can contact us through the Contact page. Please include your order number, the email address used for your order, and a clear description of your request. If your request is about a specific item, please include the product name. If your request is about a delivery issue, please include your tracking number if available. Providing complete information helps us respond faster and more accurately.

Response Times

We aim to respond to customer service requests as quickly as possible. Response times may vary depending on volume, weekends, holidays, and the complexity of the request. We appreciate your patience. If you have not received a response within a reasonable time, please check your spam or junk folder, then follow up through the Contact page.

Order Support

For order-related questions, contact us as soon as possible. If your order has not yet been dispatched, we may be able to update your address, cancel your order, or make other changes. If your order has already been dispatched, we may not be able to make changes. In that case, you may need to follow the return process after delivery. We cannot guarantee that changes can be made after an order is placed.

Product Support

For product-related questions, contact us through the Contact page. We can provide information about ingredients, usage, storage, and general product details. We cannot provide medical advice. If you have a medical condition, are pregnant, nursing, taking medication, or have concerns about a product, consult a qualified healthcare professional before use. Do not use product information on our website as a substitute for professional medical advice.

Shipping Support

For shipping-related questions, contact us through the Contact page. Please include your order number and tracking number. If your tracking information has not updated, please allow additional time. If your package appears lost, stolen, or damaged, contact us and we will review the situation. We may open an investigation with the carrier. Replacement or refund options may be available depending on the outcome.

Return and Refund Support

For return and refund questions, contact us through the Contact page. Please include your order number, the item you wish to return, and the reason. Our team will provide instructions. Do not send returns without instructions. Refunds are typically processed within 5 to 10 business days after inspection and approval.

Feedback and Complaints

We welcome feedback. If you have a complaint, contact us through the Contact page. Please include as much detail as possible, including your order number and any relevant photos or documents. We will review your complaint and work toward a fair resolution. We may not be able to resolve every issue in the way you prefer, but we will make reasonable efforts to address your concerns.

Prohibited or Abusive Conduct

We reserve the right to refuse service, cancel orders, or limit support if a customer engages in abusive, threatening, harassing, fraudulent, or unlawful conduct. This includes providing false information, submitting fraudulent chargebacks, or repeatedly violating our policies. We take these matters seriously and may report unlawful conduct to the appropriate authorities.

Changes to Customer Service Policy

We may update this Customer Service Policy from time to time. The version posted on this page is the current version. By continuing to use our website, you agree to the current Customer Service Policy. If you have questions, contact us through the Contact page.